Shipping policy
Free shipping to the United States
Standard shipping is free on every order shipped within the United States.
Processing time
Orders are processed within 1-3 business days (excluding weekends and holidays). You'll receive a confirmation email with a tracking number once your order ships.
Delivery time
Delivery usually takes 7-15 business days after processing. Delivery times are estimates and may be longer during peak seasons or due to carrier delays.
Tracking
Every order includes tracking. Tracking information may take 2-5 days to update after your order ships.
Wrong address
Please double-check your shipping address at checkout. We are not responsible for orders delivered to an incorrect address provided by the customer. Contact us right away at support@norveau.com if you need to change your address.
Lost or delayed packages
If your order hasn't arrived within 30 days of shipping, contact us at support@norveau.com and we'll help resolve it.