Shipping policy

Free shipping to the United States

Standard shipping is free on every order shipped within the United States.

Processing time

Orders are processed within 1-3 business days (excluding weekends and holidays). You'll receive a confirmation email with a tracking number once your order ships.

Delivery time

Delivery usually takes 7-15 business days after processing. Delivery times are estimates and may be longer during peak seasons or due to carrier delays.

Tracking

Every order includes tracking. Tracking information may take 2-5 days to update after your order ships.

Wrong address

Please double-check your shipping address at checkout. We are not responsible for orders delivered to an incorrect address provided by the customer. Contact us right away at support@norveau.com if you need to change your address.

Lost or delayed packages

If your order hasn't arrived within 30 days of shipping, contact us at support@norveau.com and we'll help resolve it.