Refund policy

We want you to love your Norveau order. If you're not satisfied, you can request a return within 30 days of delivery.

Eligibility

• Items must be unworn, unwashed and undamaged, with original tags and packaging.
• Earrings, underwear and swimwear cannot be returned for hygiene reasons.
• Proof of purchase (order number) is required.

How to start a return

Email support@norveau.com with your order number and the reason for the return. We'll reply with return instructions and the return address. Items sent back without first contacting us cannot be accepted.

Damaged or defective items

If your item arrives damaged, defective or not as described, contact us within 7 days of delivery with photos. We'll send a replacement or a full refund at no cost to you.

Return shipping

For returns that are not due to our error, return shipping costs are the customer's responsibility.

Refunds

Once your return is received and inspected, we'll email you. Approved refunds are issued to your original payment method within 5-10 business days.

Exchanges

Need a different size or color? Return your item following the steps above and place a new order.